Work Order Management System ITIL Object Type Bundle
Comprehensive object types for building IT service management solutions, aligned with ITIL best practices.
Work Order Management System ITIL Object Type Bundle
Comprehensive object types for building IT service management solutions, aligned with ITIL best practices.
This catalog service provides a comprehensive collection of pre-configured Contextual object types to support IT service management (ITSM) workflows. The collection includes 17 object types, each designed to capture essential attributes and relationships for ITSM processes, such as work orders, users, roles, permissions, assets, tasks, actions, attachments, comments, notifications, audit logs, service level agreements, custom fields, work order templates, escalation policies, and tags.
The object types are designed to work together to enable the creation of robust ITSM workflows, including incident management, problem management, and change management. Each object type includes a set of properties that can be used to store and manage relevant data, such as work order status, user roles, and asset descriptions.
This collection is ideal for anyone looking to integrate ITSM capabilities into their Contextual workflows, whether for IT service management, asset management, or custom applications. The object types are flexible and can be adapted to various use cases and integrated into broader automated systems, making them a valuable tool for IT teams, developers, and organizations looking to optimize their IT service management processes.
Comprehensive Docs
Each Service Template is thoroughly documented in the Contextual Documentation with information on what’s included in the template, how to get started, and code samples.
Check out the docs
Third Party Documentation
Sometimes it is valuable to provide links to external service documentation in addition to or instead of the Contextual Documentation.
Check out the 3rd party docs
